Job Description

Amended on 12/19/25 to reflect updated filing deadline

Please complete the Supplemental Questionnaire as part of your application by the filing deadline:  

The Office of the City Administrator  and its 25+ divisions and departments operate core internal and public-facing services in San Francisco.

The Office of the City Administrator’s Mission and Vision  

Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service.

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC). 

To learn more about our departments, divisions, and programs, visit:  .

About Risk Management:

Risk Management is a division of the Office of the City Administrator. We help departments manage their risks of uncertainty through:

• Providing Risk Management guidance to all departments of the City
• Setting Insurance Requirements
• Advising on Indemnity
• Insurance Program Administration

Risk Management also helps with small contractor bonding and technical assistance through the Contractor Development Program (CDP) Administrator.

Appointment Type:  This is a  Permanent Exempt (PEX)  position excluded by the Charter from the competitive Civil Service examination process, pursuant to the City and County of San Francisco, Charter Section 10.104. It is considered "at will" and shall serve at the discretion of the Appointing Officer. 

Job Description

Under general administrative direction, this position will be responsible for overseeing and directing an employee and outside vendors, as well as performing a variety of complex and difficult duties within the Risk Management Division as directed, focusing primarily on the following areas of responsibility:

• Providing support to City departments in all phases of contracts, leases, licenses, grants, permits, easements, and other agreements insurance setting, requirement interpretation, and evidence of insurance analysis.
• Training City department staff personnel in insurance and risk management practices.
• Managing the Request for

  Qualifications

  (RFQ)/Request For Proposal (RFP) Process to establish and maintain a new ongoing Citywide Eligible List of Insurance Vendors (Insurance Brokers and Service Providers).
• Supporting the Division in managing the intricacies of budget, work order development billing, insurance placement, and the procurement of brokers & service providers unique to the Division.
• Coordinating the evaluation of Citywide risk management maturity, which includes but is not limited to:
  1. Collaborating across City departments to design, develop and administer additional training opportunities for understanding Risk Management processes and industry standards (e.g., ISO 31000)
  2. Reviewing, implementing and maintaining policies, procedures and plan documents to ensure smooth operation of the City’s insurance programs.
  3. Conducting data analysis and preparing presentations, reports, and materials needed to facilitate insurance renewals and measure underwriting performance for various internally and external audiences.
  4. Researching best practices used in other jurisdictions and presenting a draft work plan with recommendations for enhancing and streamlining the City’s Risk Management program.
  5. Preparing reports and analyzing risk management data to support decision-making.
  6. Overseeing and directing outside vendors (e.g., brokers and risk management service providers) to ensure insurance policies and programs are placed, renewed, and well-documented in accordance with applicable policies that promote transparency and accountability.
  7. Providing support for the Contractor Development Program (“CDP”) – (formerly known as Surety Bonding and Financial Assistance Program under Administrative Code Section 14B.16), in coordination within the Risk Management Division, as well as Contact Monitoring Division and the CDP Administrator.
  8. Managing technology platform(s) utilized by the city (e.g. Peoplesoft, ServiceNow, Salesforce) to manage and track risk management data.
  9. Developing, building and maintaining strong collaborative relationships with internal and external City stakeholders on Policy, Financial and Operational matters related to the City’s Risk Management programs

Qualifications

Education
Possession of a baccalaureate degree from an accredited college or university;  AND

Experience
Possession of three (3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series;  AND

Substitution
Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desirable

Qualifications

(Ideal Candidate) :

 The ideal candidate possesses :

1. Insurance Expertise

• In-depth knowledge of property and casualty insurance with a strong understanding of risk management processes.
• Familiarity with insurance requirements in contracts and the ability to review and analyze insurance documents such as certificates of insurance (COIs) and endorsements.
• Experience with insurance policy renewal cycles and knowledge of various types of coverage (e.g. general liability, auto liability, workers compensation, builders risk & inland marine, professional liability, etc.)
• Knowledge of general insurance industry standards, such as ISO 31000.

2. Contract and Document Review

• Experience in reviewing professional services and construction contracts and applying risk management concepts.
• Strong critical thinking skills and the ability to work independently on assigned tasks and projects.

3. Stakeholder Communication

• Understanding the roles and responsibilities of insurance brokers versus insurance carriers, and the ability to effectively communicate with both, as needed.

4. Regulatory Knowledge and Administrative Abilities

• Ability to perform difficult and specialized administrative work involving individual judgment, with knowledge of appropriate laws, regulations, and procedures.
• Familiarity with the City’s budget and work order processes

Important Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
• Please make sure it is absolutely clear in your application exactly how you meet the minimum

  qualifications

  . Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
• Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

• Interested candidates are encouraged to apply AND complete Supplemental Questionnaire as soon as possible, as this job announcement will close on January 9, 2026 at 11:59pm.
• Please complete the Supplemental Questionnaire before the job posting deadline listed: 
• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. 
• For questions or inquiries, please contact: Connie Poon, Sr. Human Resources Analyst at connie.poon@sfgov.org 
• Your application MUST include a resume . To upload these item, please attach using the "additional attachments" function.

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum

qualifications

stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum

qualifications

of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at  .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’

qualifications

. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum

qualifications

are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6065 or, if hearing impaired at (415) 554-6015 (TTY).

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Tags

Permanent employment, Full time, Contract work, Part time, For contractors, Work experience placement, Self employment, Work at office, Immediate start,

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